We believe in standard and simple Best Practice process model.
Most value is generated through implementation and operational follow-up.

Summary

  • Best practice IT4IT™ based operational governance model for a multi-sourced global IT environment

  • Proven methodology to secure operational quality through KPI-based supplier governance

  • Leverage synergy of the integrated process governance and operation

 

COMMON CHALLENGES

  • Lack of insight and control over supplier delivery

  • Fragmented accountability for end-to-end service follow-up

  • Poor alignment between business SLA commitment and SLOs purchased from service suppliers

  • Process and governance model do not fit the new delivery model

 

OUR EXPERIENCE AND ENGAGEMENT ACTIVITIES

  • Define right target picture & vision

  • Build up operational capabilities within Detect2Correct, Request2Fulfill and Requirement2Deploy.

  • Build up operational capabilities within Capacity, Availability and Service Level Management practice areas

  • Set the roadmap & implement best practice process operation within those value flows

  • Drive integration and synergy between the processes areas

  • Build & Transform relevant operational capability for the organization

  • Define right KPI and supplier governance framework